Booking Terms & Conditions

Exclusive Holidays Ltd is a company registered in England and Wales with company registration number 03912963. Exclusive Holidays Ltd is VAT registered with VAT number 874 7498 60.

Our postal address is 15 Rushton Road, Wilbarston, Market Harborough, LE16 8QL telephone: 01858 469137 or email: info@exclusiveholidaysuk.com

YOUR BOOKING
Your contract for holiday bookings made through the site is with Exclusive Holidays Ltd.

You will receive an email confirming we have received your online booking. No contract for the sale of any product will subsist between you and Exclusive Holidays Ltd until you have received your confirmation paperwork with booking reference which will confirm our acceptance of your offer to book one of our holidays. You must check that the details on this confirmatory paperwork are correct as soon as possible. You should print any emails out and keep a copy.

Exclusive Holidays Ltd reserves the right to refuse a booking.

You agree that e-mail can be used as a long-distance means of communication. Correspondence will be conducted between Exclusive Holidays Ltd and the lead name on your booking.

Only clients who have paid in full may travel with Exclusive Holidays Ltd.

Every booking you make shall be deemed performed in England. English law shall govern every aspect of contractual agreement concerning bookings made from the site

HOLIDAY PRICES
The advertised holiday price includes accommodation, travel, meals and excursions as specified in the holiday itinerary. The holiday price does not include any supplements which may be added to your order online e.g. single room supplement or room upgrades. Any optional excursions available can be booked directly with your coach driver, subject to minimum numbers being reached. Unless indicated in the holiday description, entrance fees, guide fees and optional excursions are not included

All prices quoted are per person per holiday.  There is no reduction in price for any excursions or entrances not taken which are included in the holiday package.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. We shall be under no obligation to accept a booking for a holiday which was advertised at an incorrect price.

The cost of your holiday is not guaranteed against circumstances beyond our control, including but not limited to any government action (including VAT increase or requirement for additional bonding), devaluation of the pound sterling or increased fuel charges

MAKING A BOOKING, DEPOSITS AND PAYMENT
To make a provisional booking, call 01858 469137 to check availability and reserve your place(s). A provisional booking will be held for 14 days, unless otherwise agreed, during which time we will send you a booking form which should be returned signed and completed with a non-refundable deposit as specified. The booking is not confirmed until this is received. All correspondence will be sent to the person whose signature is on the booking form or who has completed the online booking. A signature  or completion of online booking is acceptance of the conditions for all persons named.

Your final payment is normally due 8 weeks prior to departure and by the date stated on your confirmation. If balances are not received by this date your booking will not be confirmed with the hotel. Please make a note of this date as no reminder is sent.

The cost of your holiday is not guaranteed against circumstances beyond our control, including but not limited to any government action (inc. VAT increase or requirement for additional bonding), devaluation of the pound sterling or increased fuel charges.

OUR PICK UP POINTS
It is very unlikely pickups will be made at all departure points as we allow a maximum of 2 hours due to driver’s hours regulations and passenger comfort. Taxi services may be used to reduce the number of pick up points where numbers are low.

You are responsible for ensuring you are at the correct pick up point at the correct time. We cannot be held liable for any loss or expense suffered by clients because of late arrival, and would strongly advise all clients to arrive at their pick up point at least 10 minutes in advance.

Please note that you will be dropped off at the pick up point where you joined the coach. We regret we can not drop off passengers at individual locations.

CHANGES BY YOU
Once a booking has been confirmed, if you wish you change your holiday to another destination, we will transfer your deposit subject to availability and no later than 8 weeks prior to departure date. For alterations less than 8 weeks prior to departure, our cancellation terms and charges will apply. If you want to transfer to a different holiday you must cancel and transfer at the same time.

CHANGES BY EXCLUSIVE HOLIDAYS LTD
We reserve the right to make changes to an itinerary or use of hotels or coaches other than those stated should unforeseen circumstances arise, including, but not limited to, hotel ceasing trading or entering administration, outbreaks of illness, or other problems relating to the quality of the hotel. We will endeavour to move to a hotel in the same resort, however if we are unable to secure a hotel in the same resort, we reserve the right to select a different resort within a 50 mile radius.

 Exclusive Holidays Ltd will accept no responsibility or liability for any delay, inconvenience or change caused by mechanical failure, roadworks, traffic delays, closure or congestion or ports or airports, bad weather, war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, cancellations or changes of schedules by our carriers and other unforeseen circumstances and similar events beyond our control.

In all cases we will endeavour to notify you of any change as soon as possible.

INSURANCE
We strongly recommend that all passengers take out travel insurance cover and can provide details of a travel insurance provider specialising in coach holidays on request. Your travel insurance arrangements are your own responsibility and liability. By signing your booking form, you accept our terms and conditions regarding insurance, and you accept that Exclusive Holidays Ltd is not responsible for any consequences arising from inadequate travel insurance arrangements. Exclusive Holidays Ltd will not be held liable or accept any responsibility for eventualities not covered by insurance.

Due to the nature of coach holidays a minimum number of passengers is required for holidays to take place and we are happy to advise you when this threshold has been reached. In the event that your holiday is cancelled by us, Exclusive Holidays Ltd will not be liable for any travel insurance premiums you may have paid

CANCELLATION BY YOU
If you cancel your holiday, it must be made in writing by the person who signed the booking form and will take effect from the date when we receive your written cancellation. A reduction on room occupancy (e.g. from a twin or double to a single) may result in additional supplements being charged.                  
                    Cancellation date:                                           Charge:
                    56 days or more prior to departure            admin fee equal to the deposit paid
                    between 55 and 28 days                              50%
                    between 27 and 15 days                              75%
                    14 days prior to departure                          100%

If the reason for your cancellation is covered under the terms of your travel insurance you may be able to reclaim these charges. Please note that our cancellation policy will be strictly adhered to.

CANCELLATION BY EXCLUSIVE HOLIDAYS LTD
We reserve the right to cancel your holiday under certain circumstances, e.g. insufficient demand or if your holiday is influenced by events beyond our control, e.g. war or threat or war, riots, civil strife, industrial action, natural disasters, fire, epidemics, technical problems to transport, closure or airports or ports, terrorist activities, hotel ceases trading, Governmental action or General Election or other similar circumstances beyond our control.  If this should occur we will return to you all the money you have paid to us or offer a suitable alternative.

RIGHT OF REFUSAL
Exclusive Holidays Ltd reserves the unconditional right to refuse a booking or terminate a passenger’s holiday in the event of unreasonable conduct which in our opinion is likely to cause distress, damage, annoyance to other customers, employees, property or any third party. As a result of such termination, our responsibility for your holiday immediately ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.

DISABLED AND SPECIAL NEEDS
It is your responsibility to disclose at time of booking any disability or special needs you may have, including any room or seating requirements. While requests can not be guaranteed we will do our best to accommodate you. Please note that our staff are not trained or permitted to physically assist passengers.

INFECTIOUS ILLNESSES
If you develop an infectious or contagious disease and in the reasonable opinion of Exclusive Holidays staff your presence on the coach represents a significant risk of infection to other clients, we reserve the right to refuse to transport you on our vehicle(s). You may be confined to your room or asked to leave the hotel in accordance with the hotel policy on infectious illnesses. You will be responsible for any additional costs incurred, including but not limited to alternative means of transport for your homeward journey and additional night(s) accommodation. Exclusive Holidays Ltd will not be liable for any refund or compensation for the curtailment of your holiday in these circumstances.

SUITABILITY OF HOLIDAY
If you require any advice regarding the suitability of a hotel or holiday, please contact us and we will provide as much information as possible to help you make an informed decision. This service is intended for information only and we accept no liability for your decision to travel on any holiday if it is subsequently found to be unsuitable.

VEHICLE REFRESHMENTS
Our executive coaches offer hot and cold drinks which will be served during the journey. Due to health and safety reasons, provision of hot and cold drinks while the vehicle is in motion will be kept to an absolute minimum. You are welcome to eat sandwiches and packed lunches, however we ask that you do not eat any hot or messy food, ice-cream or chewing gum onboard. Please use the rubbish bags provided. While we make every effort to ensure drinks & toilet facilities are available on the coach, there may be occasions where this is not possible. We will try to make a comfort stop every 2 – 2.5 hours on every journey.

LUGGAGE
Please keep luggage to a minimum due to the space constraints in our luggage lockers. We ask that you bring one medium case per person no larger than 10x16x24 inches and weight should be kept to a maximum of 20kg per case.

BULKY LUGGAGE ITEMS
If you require any bulky luggage items (e.g. wheelchairs, walkers, lightweight electric scooters etc) to be transported, please ensure this is clearly stated in the space provided on the booking form. If we are not notified at time of booking we make no guarantee to transport these items due to space constraints.

ALTERATIONS
We reserve the right to alter, without notice, routes, seating plans and itineraries on any tour arranged by Exclusive Holidays Ltd.

TRAVEL DOCUMENTS
Your travel information including pick up times, luggage labels etc will be posted to you approximately 2 weeks prior to departure. Any special documents e.g. theatre tickets will be retained by Exclusive Holidays Ltd and distributed on departure.

PASSPORTS
For all European travel a full UK Passport is required. We accept no responsibility if passengers do not have the correct travel documents and no refunds will be issued in this instance. Travel Insurance is required for international travel.

OPTIONAL EXCURSIONS
Optional excursions not included in the price of our holidays are payable to the coach driver on the day of the excursion, unless otherwise indicated. Where a complete excursion package has been purchased, payment should be made in advance with final balance. Admission fees are not included in our excursion prices unless stated.

HOTEL AMENITIES
All hotel amenities specified in our brochure will normally be available. However, where cleaning or servicing is required, amenities may be temporarily unavailable during your holiday.

SEAT ALLOCATION
Seats are allocated on a first come first served basis on receipt of your booking form and deposit and will maximise the seating available, e.g. single bookings will normally be seated together. In the event your requested seats are unavailable, we will place you in seats as close as possible to your original request. On rare occasions we may need to change your seat for operational reasons, and we accept no liability in the event of such change.

SINGLE ROOMS
Single rooms are subject to availability at the hotel. Where a hotel charges a single supplement, this will be clearly indicated and charged at cost. The payment of a single room supplement does not imply that any room allocated will be anything other than a single room. Please note that once our allocation of non-supplemented rooms is used up, any further allocation may be subject to a chargeable supplement.

SPECIAL REQUESTS
Special requests must be made when booking and written clearly on your booking form. While we do our best to fulfil any such requests, we can not guarantee this and we can not accept a booking conditional on such a request being met.

CARE OF THE CUSTOMER
If, for any reason, you are not happy with any aspect of your holiday, issues should be raised in the first instance with the staff and hotel on site, at the time at which the issue occurs. Exclusive Holidays Ltd and the hoteliers and coach providers will not accept complaints or liability for any aspect of the holiday unless they were given the chance to rectify the situation at the time. If your issue is not resolved, you must notify us in writing within 14 days after your return so we can investigate the matter.

BROCHURE DETAILS
Every effort has been made to ensure that all details are correct at the time of publication. However this information is intended as a guide and we cannot accept responsibility for changes that may occur.

DATA PROTECTION
In very basic terms we respect your personal information and will only ask you for what information we really need from you. We will only share it with others where we need their help for us to deliver our service to you (for example the hotels who need your details to correctly allocate your room according to any special requests you may have). Our full privacy policy is available on our website https://exclusiveholidaysuk.com/privacy-policy/

GRATUITIES
Gratuities to our drivers / couriers are not included in the cost of the holiday. Any donations should reflect on the service you have been given and are at your discretion.

SEAT BELTS
It is a legal requirement that everybody must wear a seat belt. If you refuse to wear a seatbelt or forget to use it, you will not be covered by the Company’s insurance and any fines incurred will have to be paid by yourselves.

Please note you should remain seated with seatbelts fastened until the vehicle has come to a complete stop and your driver indicates it is safe to remove your seatbelt. Any movement around the vehicle while it is in motion is at your own risk and no liability will be accepted for any resulting injury or accident.

USE OF WEBSITE
You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

Subject to the licence granted to you to use the Site, Exclusive Holidays Ltd reserves all rights, title and interest in its Intellectual Property Rights in the Site

AMENDMENT TO TERMS AND CONDITIONS
Exclusive Holidays Ltd may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms. Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following Exclusive Holidays Ltd’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Exclusive Holidays Ltd and you relating to your purchase. Exclusive Holidays Ltd advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Exclusive Holidays Ltd. We will store a copy of the contract entered into by you with Exclusive Holidays Ltd. You are advised to read (and are responsible for reading) fully all information on this website.

If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

These Terms are subject to the laws and exclusive jurisdiction of England and Wales.

The above terms and conditions apply to all holidays and day trips operated by Exclusive Holidays Ltd and are applicable to all passengers

Book now: call 01858 469137 or email info@exclusiveholidaysuk.com