We normally hold a provisional booking for 14 days to give you time to send us your completed booking form and deposit. Provisional bookings will be released automatically after this time unless you contact us to request an extension.

Our deposit is £25 per person, except under specific circumstances, for example if a ticket price is included in your holiday which required pre-payment at time of booking. An example of this might be Flower Show tickets or Theatre Tickets.

Deposits for flight holidays or cruises may be greater as these are set by external suppliers.

Your holiday balance is due 8 weeks prior to your departure date. Please note the balance due dates may be different for cruises or flight holidays.

With effect from 1st August 2020, we are suspending our loyalty scheme due to the ongoing situation with coronavirus, and the effect this has had on the maximum capacity of our coach holidays. This means that points will not be added for any tours departing after this date. If you have an existing points balance, you will be able to redeem these on new bookings for departures before 31st December 2021.

We will be evaluating the loyalty scheme and may bring this back in a new format at a later date.

To redeem, simply indicate on your booking form that you wish to redeem your points. You can specify whether you wish to redeem a specific amount of points or all points.

No. Loyalty points are only valid on new bookings and can not be applied retrospectively.

Single supplements are payable where charged by the hotel, and are passed on to you at cost. This may be a supplement payable on all single rooms or may apply when our initial allocation of non-supplemented rooms has been sold. Please note that a single supplement being charged does not indicate that you will be allocated anything other than a single room, unless specifically stated.

Sea view rooms are subject to availability with the hotel. A supplement may be applicable if charged by the hotel, which will be passed onto you at cost.

If you would like guaranteed sole occupancy of a pair of seats on the coach, you can opt to pay our Sole Seat Supplement which is charged at £10 per day on all holidays. Please note this is subject to availability of an empty pair of seats at time of booking. Alternatively if the coach is not full you are welcome to move to a free seat when everyone is onboard, however this can not be guaranteed.

All seat allocations are subject to availability at time of booking and are allocated on a first come, first served basis. Single travellers will be allocated seats to maximise the available seating, unless you choose to pay the Sole Seat Supplement.

We do our best to put as much information as possible in our brochure to help you make a decision – for example whether there is a lift, ground floor rooms etc. If you are not certain whether a holiday will be suitable, please feel free to call or email us and we will try to give you as much information as possible to help you make an informed decision.

Any special requests must be specified on your booking form at the time of booking. Most hotels are happy to cater for special dietary requirements and will do their best to meet any other requests, but please note we can not guarantee the fulfilment of any special request.  If your booking is absolutely dependent on your special request being met, please contact us prior to booking so we can find out if the hotel is able to accept you. If your special request is not specified on your booking form the hotel is under no obligation to attempt to accommodate you on arrival.

Due to luggage space constraints we are only able to carry a limited number of wheelchairs and/or mobility scooters on the coach. These must be specified on your booking form under bulky luggage items. In addition, you must supply a photograph of your mobility scooter by post or email so that we can ensure it is suitable for transportation on our vehicles. We reserve the right to refuse to carry any bulky luggage items not listed on your booking form. If your circumstances change between booking your holiday and the departure date, please contact us with details as soon as possible.

Our pick up route is a maximum of 2 hours around the local area due to drivers’ hours regulations and passenger comfort. We may on occasion use taxis to reduce the number of pick up points and transport passengers from one pick up point to another to meet the coach.

Unfortunately we do not offer an included door to door pick up service on our tours. We offer a Door to Tour Taxi Service on most tours which will pick you up from home and transport you to one of our final pick up points (normally Market Harborough, Wellingborough or Northampton). This is charged at the cost of the taxi plus a £10 administration fee. Please specify on your booking form if you wish to book this service.

We only have contracts with a limited number of taxi companies servicing our major pick up points of Market Harborough, Wellingborough and Northampton. We can only arrange home pick ups to one of these pick up points via our Door to Tour Taxi Service, for which the specified supplements will apply.

We are receiving an increasing number of requests from people to be picked up or dropped off at locations convenient to them. Our official pick up points are clearly stated in our brochure and unfortunately we are unable to extend or alter these locations to suit individual passengers, due to drivers’ hours regulations and to ensure passenger comfort.  Alternatively you can choose to book our Door to Tour Taxi Service for home pick up and transfer to one of our final pick up points.

All our holidays can be booked as self-drive tours and are offered at a cheaper price to reflect the removal of all included coach travel and excursions.

Provided there are seats available on the coach, you can book the excursions with the coach driver or courier in resort. These are chargeable at £5 per person per excursion plus any applicable entrance fees. Availability of seats on the coach is not guaranteed.

We guarantee a courier on all holidays listed in our general sale holiday brochure. We are unable to guarantee a courier on any special offer holidays as our couriers may already be committed to other tours when we take on any late availability deals. In practice, we will provide a courier on our special offer holidays most of the time, but it is not guaranteed.

No. Our couriers are employed to oversee your holiday to ensure everything runs smoothly in a general capacity, including liasing with hotels and any attractions you may visit and assisting with any general problems that may arise. They are not permitted or trained to physically assist any passengers or to administer any medication. If you need assistance in any medical or physical capacity, we recommend you bring a carer with you or contact the local health services prior to travelling.

If you have an issue with the hotel or any aspect of your holiday, please speak to the hotel and/or our courier as soon as possible and they will do their best to resolve this issue for you. We are unable to accept complaints if we were not given the opportunity to resolve the problem at the time.

We strongly recommend that you take out travel insurance for all coach holidays including destinations in the UK. Travel Insurance will not only cover you during the holiday but also in case you need to cancel prior to departure due to illness or any other reason. Please note that our standard cancellation charges will be applied to all holiday cancellations without exception.

Unfortunately at present we are unable to sell travel insurance directly, but we can suggest a policy which specialises in coach travel, with no upper age limit, known as Coach Plus If you are interested in this policy please contact PJ Hayman on 02392 419 855 quoting agent reference EXC2012